Support Solutions Personnel – a Recipe for Recruitment Success Based in Darlington

ICHA Members Acorn Care are delighted to announce the launch of their ethically focussed recruitment agency Support Solutions Personnel. 

Dedicated to the Children’s Care and Social Housing sectors as well as general support roles the business has launched with safer recruitment at its core when seeking to match and place care staff. 

Having spent over 15 years in the care sector, Acorn Care own and operate a children’s residential care home in Darlington and an independent fostering agency. The team appreciate that care providers will turn to an agency when they are short-staffed or cannot recruit people with the required qualifications and competencies to carry out specific roles.

Now in its fourth month, the business has gone from strength to strength.

‘The business was established primarily to work in the Children’s residential care and Social Housing sectors, placing both permanent and temporary or ‘agency’ candidates. We are delighted that in a very short space of time, we are working with a number of different businesses, assisting them to fill a variety of roles ranging from support workers through to CEO board level positions’ said Chris Sanders, Director ‘whilst we know that recruitment across the care sector is getting harder as providers themselves struggle to recruit, against a backdrop of low wages, the pandemic and Brexit-related workforce changes, as a recruitment consultancy, we have achieved a number of early successes for our client providers, as increasing number of vulnerable people need support across the country.”

“We recognised that protecting those with vulnerabilities was crucial to our service offering and as such ‘safer recruitment’ had to be at the core of what we do. Consequently, we wanted to ensure that the individuals we recruit are checked and vetted correctly, before being placed. 

“Having worked in the industry a number of years we were also aware of the some of the more unethical practices and tactics used by some recruitment agencies, particularly around approaching staff they had previously placed and then trying to entice them to move, to generate new commission and we wanted to change all that, particularly as we operate within the care sector ourselves” added Julie-Ann Foxton, Director.

The group has a strong regulatory and ethical focus, as well as excellent marketing and administrative backup. Julie Ann Foxton holds an MSC, with a background in professional accountancy and HR. She also brings considerable regulatory experience from other positions, held within the group.

Chris Sanders, a solicitor, has over 25 years’ experience in legal practice including the company/commercial, care and property sectors. The experienced Board of Directors also includes Danny Key, Managing Director of Support Solutions UK who are leading experts in relation to Housing Benefit legislation, Supported Housing operations and Social Housing compliance.

Support Solutions UK provide technical advice and assistance to providers of social housing, supported housing and adult and children’s social care. Danny has over 20 years of experience in working within the Social Housing and Care sectors.

Tricia Teksin will take up the recruitment lead. Tricia has 15 years’ experience in the industry and brings a wealth of recruitment knowledge, across several sectors. Tricia’s passion and dedication to exceed on both recruitment delivery and excellent customer service go hand in hand. Tricia is looking forward to working alongside Jodie Longstaff who has also joined SSP in an Admin Support role. 

The business will serve both the group and the external market with a focus on both temporary and permanent opportunities at all levels and has already achieved *REC Corporate Membership. Support Solutions Personnel is part of a group structure and there are already plans to develop the business further with a dedicated Professional and Executive arm, as well as HR and Legal Services. Altogether it sounds like a recipe for recruitment success so if you’re recruiting talk to SSP today. 

*REC represent a network of more than 3,300 recruitment businesses and 10,500 individual recruiters. This membership offers a unique insight and access to a team of recruitment law specialists, contract templates, policies and legal guides that cover all aspects of employment law

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